FAQ - Frequently Asked Questions

Answer

(See below for more questions.)

Warranty

What constitutes normal wear and tear for warranty purposes.

The term \"normal wear and tear\" describes a range of damage that often occurs to a frame during hard use. Such damage is not covered by the Waterford Limited Warranty. This includes scratches, chips, rust and dents that may occur during the course of the thousands of miles per year a Waterford typically sees in the course of duty.

The best way to minimize wear and tear is to following the recommendations contained in the Waterford Owner\'s Manual, including:

  • Keep your bike clean and waxed. Wax protects the color and finish while dramatically reducing corrosion and significantly increasing resistance to chipping and abrasion. Regular cleaning prevents salts, dirt and dust from compromising your wax job.
  • Be careful when transporting or servicing your bike to avoid damage from inappropriate clamping. Follow the rack or stand manufacturer\'s recommendations for avoiding denting or otherwise damaging the finish.
  • Replace undersized seatposts. In many cases, seatposts that begin to slip have suffered from \"necking\", where the seatpost diameter is compressed right at the seatpost clamp.
  • Apply internal rust protectant and keep your frame drained of any water accumulated during wet weather riding.
  • Follow the manufacturer\'s specs and professional mechanic practices when assembling, installing and adjusting components or accessories. Do not reverse the position of the seatpost clamp. The slot on the clamp must match the position of the slot on the seat tube or damage can to the frame can occur. We recommend a minimum seat post insertion of 100mm (4 inches) for all Waterford frames.
  • For quill stems, keep the stem wedge bolt below any threads before tightening the wedge bolt. Tightening the wedge bolt in the threaded area can damage the fork and prevent proper disassembly of the fork from the frame.
  • Perform regular maintenance to your bike, including an annual overhaul.
  • Ride safetly and courteously.

Question List

Choosing Your Waterford

Do you want a racing bike, recreational bike or both?
What kind of maintenance does my Waterford need?
How big a tire do you want to fit on your bike?
How do you go about choosing your Waterford?
What if my seatpost slips during rides?
How versatile do you want your bike?
What kind of handling do you want?
What do I need to do to prevent rust and corrosion?
Why do we measure our seat tubes 'center to top'?
What do you want to carry?
How big a load do you want to carry?
If I'm a 180 pound rider, why does it matter whether my load is 15 pounds or 25 pounds?

Geometry and Fit

How does Waterford perform factory fittings?
What is toe-clip overlap and why do we avoid it?
My Fit Kit recommends a 538mm top tube. Nobody offers stock geometries in these sizes. What's my best fit?
Can't you just build a bike based on Fit Kit® measurements?
Why are your seat angles so steep on small frame sizes?
Why is there toe clip overlap on track geometries?
Why does Waterford recommend 650C or 26" wheels on selected sizes?
Why does Waterford sometimes recommend 650C or 26" wheels?
What if I want to change from a steel fork to a carbon fork or vica versa?

Materials & Construction

Retrofitting S&S Couplers?
What makes Waterford's Tubesets so Special?
Why Steel?
How much do color choices affect durability?
Lugs vs. TIG - Which is best?

Paints and Finish

How do I apply touch-up paint?
Why don't we Chrome Plate all Waterfords?
How do color choices affect durability?
Why not internal cable routing?
Why not clearcoat only?
What's wrong with a matte finish?
Why can't I just give you a paint code to select custom paint?
Choosing a Finish

Upgrading Your Waterford

What kind of composite fork can I install on my Waterford?

General Information

Where do I find my serial number?
What does my serial number mean?
What is the difference between Gunnar and Waterford
What is the difference between 14-, 22- and 33-Series models?

Assembly & Care

What common dimensions are there for Waterfords - threading, bolts etc.?
My head tube is somewhat out of round. What kind of problem is it?
Which clamp diameter should I use to for my front derailleur
Clamp-on or braze-on front derailleurs.
What kind of care do I have to give my Waterford to prevent rust from forming?
How do I prevent my composite (carbon fiber) seatpost from slipping?
How long a seatpost do I need?
How do I get a good fit when installing downtube shift adapters?
How do I apply touch-up paint?
How do I apply replacement decals?
How do I remove my chainstay protector?
Should I use my Waterford on my Windtrainer?
Why did we go from 27.4mm to 27.2mm seatposts?
Why don't we install dropout adjusters on bikes that have adjuster holes?
I have an older model 1400 or 2400 off-road frame. What kind of front deraileur do I need?
What if I want to install a 1" for on a 1 1/8" head tube frame?
Threading: What is it for eyelets, rack mounts and so on?

Repair & Restoration

Why can't I just have Waterford touch up my frame instead of completely repainting it?
Is it worth it to restore my old Paramount, Raleigh or other classic road bike?
Can Waterford spread my dropouts on my old bike?
What does it take to retrofit my bike with S&S Couplers?
Will Waterford put its decals on a Paramount restoration?
Can I change the geometry on my existing frame?
I have a dent in my top tube, should I be concerned?
I have a chrome Paramount with damage to the chrome. Can you re-chrome it for me?

Warranty

Does the Waterford Warranty Extend to Used or EBay Frames and Forks?
What constitutes normal wear and tear for warranty purposes.

Troubleshooting

What do I do for a stuck seatpost or bottom bracket?
What should I do to prevent high-speed wobble and shimmy on my bike?
What do I do about brake chatter or shudder?
How do I reduce brake squealing?
How do I prevent my rear wheel from pulling under heavy climbing or sprinting?
What if I experience chain suck on my Off-Road frame.

Log in and Using this Web Site

Does my Waterford Login connect me to the Forum?

Paramount

What's the fork threading on the 1960's Paramounts
What do the markings mean found on the bottom bracket of Paramounts from the 50's to the 70's?